Privacy Policy

Last updated: February 25, 2026

MarlinSocial Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business name when you reach out to us via our contact form, email, WhatsApp, or phone.
• Business information: details about your business, brand, and marketing goals that you share with us during consultations.
• Device information: browser type, operating system, and IP address collected automatically by our hosting provider when you visit our site.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide our digital marketing services.
• To communicate with you about your projects, account, and service updates.
• To improve our website, services, and user experience.
• To send occasional marketing communications (only with your consent).
• To comply with legal obligations.

3. Cookies and Tracking

Our website does not use cookies, analytics scripts, or similar tracking technologies. We do not track your browsing behavior or use any third-party analytics services. Your hosting provider may collect standard server logs (IP address, browser type, pages requested) as part of normal web server operations.

4. Third-Party Services

We may use third-party services that collect, monitor, or analyze information to help us improve our services. These may include:

• WhatsApp / Meta (messaging and communication)
• Hosting providers (bunny.net)
• FormSubmit.co (contact form processing)

Each third-party service has its own privacy policy governing its use of your information. We encourage you to review their respective policies.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent.
• With trusted service providers who assist us in operating our business, subject to confidentiality agreements.
• When required by law or to comply with a legal process.
• To protect the rights, property, or safety of MarlinSocial Inc., our clients, or the public.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate information.
• Withdraw your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

8. International Users (GDPR & CCPA)

If you are located in the European Economic Area (EEA), United Kingdom, or California, you may have additional rights under the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), including:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate personal data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to opt out of sale: We do not sell personal information. If this changes, you will have the right to opt out.

To exercise any of these rights, please contact us. We will respond within 30 days.

9. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Phone: 416-705-2255
• WhatsApp: Message us